If it did, please mark it as a solution so others can look for it if they have the same question. I hope this helps, please let me know if this answered your question. It needs to fully click into the cradle and it may help to take it out of the band to do so. It seems simple but this is generally the issue. If it does not have a full connection it will charge but it will not be recognized by the computer. In particular, make sure it is fully snapped into the cradle. A few things to look at (and I apologize if some are very basic but it is best to get past the obvious issues first):ġ) Are you plugged directly into the machine and not a hub?Ģ) Does the port work, can the computer detect other devices (like flash drives) in that port?ģ) Is the watch firmly snapped into the cradle and the USB plug firmly in the port?Ĥ) Is the USB plug free of any debris or blockages?ĥ) Is the Connect software actually running (is there an icon for it in the notification area)?Ħ) Did you install MySports Connect, not MyDrive Connect? It is downloaded from /123ħ) Do you have administrator rights to the computer?Ĩ) Is a firewall or antivirus running that is blocking the software from connecting to TomTom (try turning them off before docking the watch)?ĩ) Does the computer have a good Internet connection (Internet is required to sync)?ġ0) Can you try installing it on a different machine to determine if it is an issue with the computer versus the watch? Any suggestion?'.Īre you getting any error messages when you plug the watch in or is it being recognized at all? Does the clock face change to a battery charging icon (which indicates it is getting power so there is a partial connection). I tried disconnecting and reconnecting it several times, but it does not work. When I plug it to my PC it just charges but does not transfer data. If so, please mark it as a solution so others can look for it if they have the same question.Hi, my GPS Multisport is not pairing with the Connect software. Mobile uploads: Copy the activity file from the smartphone and paste it onto the watch name in the Settings of Sport Connect. If not, click Try again in the Settings of Sports Connect. TT is going to eventually add the ability to export to partner sites directly from MySports but I don't know when that is coming. Desktop uploads: TomTom Sports Connect should initiate a new upload. You can also always just export a fit file from MySports and then manually import it into the site of your choice. Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files. Restart MySports Connect and connect your watchĥ. Place the ttbin files in C:\Users\\TomTom MySports\Ĥ. Right-click (Mac: ctrl-click) a file to copy it and save it to your computerĪndroid Devices: In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_MySports//workouts/uploaded/). The ttbin files are listed on the right hand side.Ħ. Select the Apps tab and scroll down to File Sharing.ĥ. Select your iOS device in the iTunes sidebar.ģ. PC Syncing: The ttbins are saved in a dated folder for the date of the activity under C:\Users\Īpple Devices: Locate the ttbin files in iTunes:ġ.Ĝonnect your iOS device to your computer and wait for iTunes to open.Ģ. To force MySports to reupload an activity you need to do the following (double clicking the ttbin no longer does anything):ġ.Ğxit MySports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit). I've read the form for help and have already uninstalled and reinstalled the MySports app which didn't work. The MySports app pops up and displays the message to connect my device to my computer. Sync from the watch to both tom tom mysports and strava is working correctly.īut i want to download some older runs already in mysports and upload it to strava (just recently joint strava) My TomTom Runner Cardio watch is plugged into my computer and it's actively charging.
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